ART of ballet education
ART of ballet education

ART of · Legal

Legal & Privacy

Legal information for ART of websites, courses, Membership, Video Library and Shop — including privacy, payments, digital access, purchases and consumer rights.

Global Legal & Privacy · Version 29 August 2026

Global framework

One legal framework for the ART of ecosystem.

This page applies to the global ART of website and, where expressly stated, to ART of Membership, the Video Library and the online Shop. Applications and participation in a specific ballet intensive, course, workshop or event are additionally governed by the current course-specific Terms & Conditions and the written admission offer for that edition.

Order of documents. If a specific course, product, membership plan or digital-access offer contains terms that are more specific than this global page, those specific terms apply to that subject. Mandatory consumer and data-protection law always takes precedence over conflicting contractual wording.

02 · Website

Website Terms of Use

Scope and acceptance

By using an ART of website, users agree to use it lawfully and in a way that does not interfere with the website, its security, other users or the rights of ART of or third parties. Purchasing a product or service creates additional contractual obligations only through the applicable checkout, written offer or other confirmation process.

Website information

ART of takes reasonable care to keep public information accurate and current. Dates, locations, faculty, repertoire, schedules, formats, prices, availability, partner information and other programme details may nevertheless change for artistic, operational, contractual, health, safety or availability reasons.

For a particular course edition, only the current course-specific Terms & Conditions, the written admission offer and official participant communications are binding. Public website descriptions do not guarantee admission, a scholarship, a professional engagement, an audition outcome, employment, company access or any other career result unless expressly confirmed in writing.

Technical availability

ART of aims to keep its websites and online services available but does not guarantee uninterrupted access. Maintenance, security measures, internet failures, hosting interruptions, third-party outages or events outside reasonable control may temporarily affect access. Where a paid digital service is materially unavailable, non-waivable statutory remedies remain unaffected.

User submissions

Users must not submit unlawful, misleading, malicious or rights-infringing material. A person submitting photographs, videos, documents, text or links confirms that they have the authority to provide that material for the stated purpose. Application material is governed separately by the Privacy Policy and the relevant course terms.

External links and embedded services

ART of pages may link to payment providers, video platforms, accommodation providers, venues, schools, companies, social networks and other third-party services. Those third parties control their own services and privacy practices. ART of is not responsible for third-party content or availability, subject to any liability that cannot legally be excluded.

Automated access, search indexing and AI systems

Normal indexing of publicly accessible ART of pages by bona fide search engines and search-assistance services is permitted subject to ART of's robots.txt, technical controls and applicable law. Public availability does not grant a licence for bulk copying, database extraction, republication, commercial dataset creation or training of a machine-learning model on substantial ART of content. Separate written permission is required for uses that exceed ordinary indexing, quotation or other legally permitted use.

03 · Data protection

Privacy Policy

Controller

Klymyuk, ART of, Pfingstweidstrasse 31, 8005 Zürich, Switzerland, is the controller for the personal-data processing described in this policy unless another controller is expressly identified.

Privacy requests may be sent to contact@art-of.net.

Applicable data-protection framework

ART of processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where its territorial scope applies, the EU General Data Protection Regulation (GDPR) and other mandatory data-protection law. This policy is intended to provide transparent information before or when data is collected.

Data processed when visiting the website

Technical data may be processed to deliver, secure and troubleshoot the website, including IP or shortened/anonymised IP information, date and time, requested page or file, referrer, browser, device, operating system, response status, security events and server-log information.

This processing is used to provide the website, maintain security, diagnose errors, prevent abuse and protect the infrastructure.

Contact and correspondence

When a person contacts ART of by email, telephone, WhatsApp, a website form or another communication channel, ART of may process the person's name, contact details, message, related correspondence and information reasonably necessary to answer or administer the enquiry.

Course applications and participation

Depending on the programme and application form, ART of may process:

  • name, date of birth, nationality, address, country of residence and contact details;
  • parent or legal-guardian information for minors;
  • ballet school, education, training history and professional experience;
  • requested programme, attendance period, level and participant profile;
  • scholarship or professional-rate information;
  • portraits, dance photographs, audition videos, links and supporting documents;
  • optional-service selections;
  • emergency, health, injury, allergy, medication, insurance or accessibility information where reasonably required for safe participation;
  • consent, authorisation, terms-acceptance and media-preference records;
  • application references, admission status and payment information;
  • technical submission and security information.

Applicants should provide only information relevant to application, participation and safety. Particularly sensitive information should not be sent through an ordinary channel unless ART of requests it and the channel is appropriate.

Membership data

For ART of Membership, ART of may process first and last name, email, country, date of birth, parent/guardian information where relevant, selected plan, newsletter choice, Member ID, membership code, validity period, payment status, payment references, redemption history, course references and technical security information. A membership code is personal and is matched to the member or authorised guardian email when a tuition benefit is checked or redeemed.

Video Library account data

For the Video Library, ART of may process account name, email, password hash, account status, login/session information, selected access plan, order and payment references, entitlement start and expiry dates, password-reset tokens and technical security data. ART of does not store a user's plain-text account password.

When an entitled user starts a protected video, the system may request a short-lived signed playback token from Cloudflare Stream. The token controls access to the stream; direct downloads are not intended to be enabled.

Shop and order data

For Shop orders, ART of may process customer name, email, shipping address, country, products, quantities, selected variants such as size or colour, currency, subtotal, shipping cost, total amount, order status, PayPal order/capture identifiers, time of order and technical fraud/security information such as IP data where necessary.

Purposes and legal bases

Depending on the processing and applicable law, ART of may process data in order to:

  • take steps requested before entering a contract;
  • perform and administer a contract;
  • receive and assess applications and make human admission decisions;
  • organise courses, groups, access, Membership benefits, digital entitlements and orders;
  • communicate with applicants, customers, members, account holders, parents and guardians;
  • protect health, safety and safeguarding interests;
  • process payments and maintain accounting records;
  • prevent spam, fraud, unauthorised access and misuse;
  • comply with legal obligations;
  • establish, exercise or defend legal claims;
  • pursue legitimate interests in operating, improving and securing ART of services, where those interests are not overridden by applicable rights;
  • process data on the basis of consent where consent is required, including optional marketing or media use.

Health and other sensitive information

Health, injury, medication, allergy or comparable information is collected only where reasonably relevant to safe participation, accessibility, emergency response or a specific request. Where the GDPR applies and such information is a special category of personal data, ART of relies on an appropriate Article 9 condition, such as explicit consent, vital interests, legal claims or another applicable legal basis depending on the situation.

Minors

ART of programmes may include participants under 18. The applicable application and course rules require parent/legal-guardian information and authorisation. The guardian remains responsible for providing accurate information and for any responsibilities expressly allocated to the guardian in the course terms.

Purchases of Membership, Video Library access or Shop goods by a minor must be made or authorised by a parent or legal guardian where the minor cannot validly enter the contract independently under applicable law.

Human decisions and automated systems

Admission, scholarship and artistic-placement decisions are made through human assessment. ART of does not use solely automated decision-making to decide admission or scholarships. Automated systems may, however, verify payments, security signals, account entitlement, membership-code validity or anti-bot checks.

Hosting and email

The ART of website and associated email or server services may be hosted by:

Variomedia AG August-Bebel-Strasse 68
14482 Potsdam
Germany
Variomedia privacy information

Hosting providers may process technical, backup, email and server data to provide and protect the service.

Cloudflare Turnstile

Forms may use Cloudflare Turnstile to distinguish legitimate human submissions from automated abuse. Turnstile may process security signals such as IP address, user-agent information, TLS/browser signals, site key and origin. It is used for security and abuse prevention rather than behavioural advertising.

Cloudflare Turnstile Privacy Addendum

Cloudflare Stream

The Video Library may use Cloudflare Stream to host and deliver protected video. Playback may involve Cloudflare processing network, device and streaming-request information necessary to deliver and secure the content. Signed URLs or short-lived tokens may be used to reduce unauthorised sharing.

Cloudflare Privacy Policy

PayPal

Application fees, course payments, Membership, Video Library purchases and Shop orders may be processed through PayPal. Payment credentials, card numbers and PayPal passwords are entered into PayPal's systems and are not intended to be stored by ART of.

ART of may receive payer name/email, amount, currency, payment reference, transaction/order identifier, payment status and the ART of order or application reference needed to reconcile the transaction.

PayPal processes payment data under its own privacy framework. PayPal privacy information

Newsletter and marketing communication

Programme news and marketing email is sent only where ART of has an appropriate legal basis. Newsletter subscription is optional and separate from the ability to apply for a course, buy a product or use a paid service unless operational communication is necessary for that transaction. Marketing consent may be withdrawn for future messages at any time.

Photography, video and participant media

Photographs, audition videos and other artistic material submitted for an application are used for assessment, placement, administration and related purposes. Submission alone does not automatically grant ART of the right to publish that material for promotion.

Photography, video or audio created by ART of during a programme is governed by the edition-specific terms, media notice and/or consent presented for that programme. Where consent is the legal basis, withdrawal applies to future processing subject to applicable law and does not automatically make earlier lawful publication unlawful.

Recipients

Personal data may be disclosed only where reasonably necessary to categories such as:

  • authorised ART of personnel;
  • confirmed artistic or administrative staff involved in assessment or organisation;
  • hosting, email, security and technical providers;
  • PayPal or another authorised payment provider;
  • Cloudflare services used for security or protected streaming;
  • shipping carriers and fulfilment providers for physical orders;
  • course venues or programme partners where limited information is needed for access, safety or administration;
  • accountants, legal advisers, insurers or other professional advisers where necessary;
  • public authorities where disclosure is legally required.

ART of does not sell application, membership, account or purchase data for unrelated advertising.

International transfers

Depending on the service used, personal data may be processed in Switzerland, Germany or other EEA countries, the United States and other locations in which a relevant service provider or subprocessor operates. Where required, ART of relies on an adequacy decision, recognised data-protection framework, Standard Contractual Clauses, other contractual safeguards or a legally permitted derogation.

Provider locations and safeguards can change. The current privacy and subprocessor information of the relevant provider should therefore also be consulted.

Retention

ART of keeps personal data only as long as required for its purpose or for legal, accounting, contractual, safeguarding, security or evidential reasons. As a general framework:

  • incomplete and unsuccessful course applications may be deleted or anonymised within 12 months after the relevant edition;
  • admission photographs, audition files and comparable artistic application material of accepted participants may normally be deleted within 12 months after the course unless a separate lawful purpose applies;
  • essential participant, membership, consent, safeguarding, redemption and contractual records may be kept for a reasonable period after the relationship, including where needed for claims or programme administration;
  • Video Library account information may be retained while the account or entitlement is active and afterwards for security, contractual or support purposes as reasonably necessary;
  • order, invoice, payment and other accounting records may be retained for up to ten years where Swiss accounting or tax law requires it;
  • security, password-reset, session and rate-limit information is kept only for the period reasonably needed for its security purpose;
  • backup copies are removed through the relevant backup-rotation process.

Security

Depending on the service, security measures may include HTTPS, server-side validation, restricted administrative access, password hashing, CSRF protection, anti-bot controls, rate limiting, non-public file storage, randomly generated identifiers, signed streaming tokens and separation between public website files and protected application/storage areas.

No internet or storage system can guarantee absolute security. ART of nevertheless applies reasonable technical and organisational measures proportionate to the data and service.

Cookies and similar technologies

Strictly necessary cookies or comparable technologies may be used for session management, account login, CSRF protection, security, rate limiting, shopping or payment flow, and anti-bot functions. Optional analytics, advertising or marketing technologies should be activated only with the consent configuration required by applicable law.

Third-party embeds may set or access their own technologies when activated. Where technically and legally appropriate, ART of may use privacy-conscious or consent-based embedding.

Data-protection rights

Subject to applicable law, a person may have rights to information/access, correction, deletion, restriction, objection, portability, withdrawal of consent and complaint to a competent supervisory authority. ART of may request reasonable proof of identity before fulfilling a request.

A deletion request does not require deletion of records that ART of must lawfully retain, for example accounting evidence, limited contractual documentation or information needed for legal claims.

Swiss supervisory authority Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1 · 3003 Bern · Switzerland
edoeb.admin.ch

Where the GDPR applies, individuals may also have the right to complain to the competent supervisory authority in the EU/EEA.

04 · Membership

ART of Membership Terms

Nature of Membership

ART of Membership is a fixed-term benefit programme. It is not an admission to a course, an insurance policy, a scholarship, a professional contract or a guarantee that space will be available in a particular programme.

Current plan structure

JuniorCurrent structure: 10% tuition benefit for one eligible ART of course, plus observation access to one selected eligible course, valid for 12 months from activation.
SoloCurrent structure: 15% tuition benefit for one eligible ART of course, plus observation access to one selected eligible course, valid for 12 months from activation.
PrincipalCurrent structure: 10% tuition benefit for eligible ART of courses during the membership term, plus observation access to eligible courses, valid for 12 months from activation.
PricesThe price and currency displayed at checkout when the order is submitted are the binding price for that order. Published plan prices may be changed for future purchases.

Activation and term

Membership becomes active only after successful completion/capture of the required payment. ART of then generates a personal Member ID and membership code. The current programme runs for 12 months from activation and does not automatically renew unless a future checkout expressly states otherwise.

Personal and non-transferable

Membership, Member ID and membership code are personal and may not be sold, transferred, published or shared for another person's use. ART of may require the member email or authorised guardian email to match the membership record before applying a benefit.

Tuition benefits

Unless a plan expressly says otherwise, the membership percentage applies only to eligible course tuition. Application fees, payment-provider charges, travel, accommodation, insurance, media services, private coaching, merchandise, Video Library access and other optional services are excluded.

A membership benefit has no cash value and is not normally retroactive to tuition already paid before the membership benefit was correctly presented and accepted. Discounts, scholarships, professional rates, promotional codes and other reductions may not be combined unless ART of expressly confirms that combination in writing.

Admission remains independent

A valid membership does not remove the normal application, age, level, safety or capacity requirements. Course admission is decided independently. If the member is not admitted to a course, that does not by itself invalidate the Membership contract.

Eligible programmes

The current technical membership configuration recognises ART of programmes identified as Madrid, Zurich, Marseille and Dresden, subject to the plan and the availability of an eligible edition. ART of may update future course eligibility as programmes change. A purchased plan will not be materially reduced contrary to mandatory law or an express promise made at the time of purchase.

Observation access

Observation is subject to venue rules, safeguarding requirements, capacity, schedule, artistic working conditions and any age or access restriction. It is not a right to record classes, enter backstage or restricted areas, interrupt teaching, receive private coaching, attend closed rehearsals, or access a course where the venue or safeguarding conditions make observation inappropriate.

Payment and order confirmation

Membership is purchased through the available payment flow. The customer must have an opportunity to review the selected plan and correct input before submitting the paid order. The order is activated only after successful payment capture. ART of sends electronic membership/payment information to the address supplied.

Cancellation and statutory withdrawal

Swiss law does not provide a general cooling-off right for every online purchase. Where mandatory consumer law grants a statutory withdrawal right to a Membership customer, that right remains unaffected.

If the customer expressly requests Membership to start during a statutory withdrawal period, ART of may, where permitted by law, charge or retain the proportionate value of services already supplied. Use of a tuition discount or observation benefit before withdrawal may be taken into account to the extent legally permitted. Nothing in this clause removes non-waivable rights.

Suspension or misuse

ART of may suspend or revoke access to a membership code where there is credible evidence of fraud, unauthorised transfer, manipulation, chargeback abuse or serious misuse. ART of will act proportionately and will not remove mandatory consumer rights. A payment dispute or chargeback may result in temporary suspension while the transaction is investigated.

05 · Digital access

Video Library Terms

Service

The ART of Video Library provides time-limited personal streaming access to protected dance and educational video content. Current purchase options are 1 month, 6 months and 12 months. The price shown at checkout is the binding price for that purchase. The service is not currently intended as an automatically renewing subscription unless a future offer expressly states otherwise.

Activation and expiry

Access becomes active after successful payment capture and remains active until the entitlement expiry shown in the account. If an existing entitled user purchases another access period, the technical system may add the new period after the current active entitlement rather than replacing the remaining time.

Account requirements

The user must provide a valid email address and create a secure password. Login credentials are personal. The user is responsible for reasonable account security and must not share credentials with another person. ART of may require a password reset or suspend suspicious access to protect the account or service.

Functionality and technical requirements

Streaming requires a current supported web browser, JavaScript, cookies/session functionality, a sufficiently stable internet connection and a device capable of playing modern web video. Content quality may adapt to the connection and device. The service may use Cloudflare Stream signed URLs or short-lived tokens, origin restrictions and disabled direct download functionality.

No browser-based system can absolutely prevent screen recording or filming of a display. Technical protection reduces ordinary link sharing and downloading but does not create an absolute security guarantee.

Content catalogue

The catalogue may evolve as new material is cleared and published or as licences, rights, artistic decisions or technical requirements change. Unless a purchase page expressly guarantees a named title for the full access period, purchase is for access to the Video Library service as described rather than ownership of a particular video file.

If removal of content or a technical problem causes the paid digital service to fail to conform with mandatory consumer law, statutory repair, price-reduction, termination or refund rights remain unaffected.

Permitted use

Access is for the account holder's personal, private viewing. Purchasing access does not transfer copyright or grant a licence to teach, broadcast, publicly perform, reproduce or commercially exploit the videos.

Without written permission, users must not download, rip, record, screen-capture, redistribute, upload, publicly display, rebroadcast, sell, sublicense, remove watermarks, circumvent access controls, share signed links, create derivative commercial products, or use substantial protected Video Library content to train an artificial-intelligence or machine-learning system.

Immediate digital access and withdrawal

If those legally required steps have not been completed, this page does not itself remove a statutory withdrawal right. Mandatory rights concerning defective or non-conforming digital content also remain unaffected.

Account termination for serious abuse

ART of may suspend an account where there is credible evidence of credential sharing, content piracy, circumvention of technical protection, fraudulent payment or other serious misuse. ART of will act proportionately and subject to mandatory consumer law.

06 · Physical goods

ART of Shop Terms

Products

The Shop may offer ART of merchandise and publications, including T-shirts, books and other physical products. Product descriptions, available variants, price, currency, shipping options and material information shown at checkout form part of the order.

Ordering process and contract formation

Before payment, the customer should be able to review the cart, selected variants, shipping information and total price and correct errors. By activating the final payment/order action, the customer submits a binding order subject to applicable consumer law.

The current server workflow creates an ART of order reference and then requires successful PayPal payment. A contract is concluded when the paid order is accepted/confirmed by ART of, subject to any mandatory rule that determines an earlier point of formation. An electronic order confirmation is sent to the customer.

Prices and currencies

Prices are those shown in the Shop at the time of order. Products may be offered in different currencies. The current technical Shop may require products in different currencies to be purchased in separate orders.

Shipping and any charge collected by ART of must be shown before the customer commits to payment. Cross-border customs duty, import VAT or handling charges imposed by authorities or carriers are borne as stated at checkout and, if not collected by ART of, may be payable by the recipient where legally applicable.

Availability and stock

Products are subject to availability. If a paid item cannot be supplied, ART of will contact the customer and provide the remedy required by applicable law, normally including a refund for the unavailable item if no acceptable replacement is agreed.

Shipping and delivery

Checkout is available only for destinations for which shipping has been enabled and priced. Any delivery date is an estimate unless expressly guaranteed. ART of is not responsible for delay caused solely by incorrect customer information, customs procedures or events outside reasonable control, subject to mandatory consumer rights.

Risk of loss transfers in accordance with applicable law. Where mandatory consumer law requires risk to remain with the seller until the customer or an authorised recipient obtains physical possession, that rule applies.

Product appearance and sizing

Screen settings, production batches and materials can create minor differences in colour or appearance. Size labels are not a guarantee of fit. Any size chart or measurements provided with the product should be checked before ordering.

Statutory withdrawal for physical goods

Swiss law does not provide a general statutory right to return every online purchase simply because the customer changes their mind. Where mandatory consumer law — including qualifying EU/EEA distance-selling rules — grants a withdrawal right, ART of honours that right.

For a qualifying EU/EEA consumer purchase of ordinary physical goods, the usual statutory period is 14 days from receipt of the goods, subject to legal exceptions. The consumer must send the withdrawal in time and then return the goods within the applicable period. Unless ART of has agreed otherwise or failed to give legally required information, the consumer bears the direct cost of the return.

Condition of returned goods

A consumer exercising a statutory withdrawal right may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Where permitted by law, the consumer may be responsible for diminished value caused by handling beyond what is necessary for that inspection.

Goods made to the customer's specifications or clearly personalised may be excluded from a statutory cooling-off right where the applicable law provides that exception.

Defective, damaged or incorrect goods

Statutory rights concerning goods that are defective, damaged, misdescribed or not in conformity remain unaffected. Customers should contact contact@art-of.net promptly with the order reference and, where useful, photographs of the item and packaging so that the issue can be investigated.

Refunds

Where a refund is due, ART of normally refunds through the original payment method where reasonably possible. Timing and the treatment of standard delivery costs, enhanced delivery costs and return costs follow applicable mandatory law. ART of may wait for returned goods or proof of return where the law permits.

07 · Intensives & programmes

Relationship to Course Terms

Separate course contracts

ART of Ballet Intensives, Summer/Winter programmes, workshops and other in-person programmes are governed by the current edition-specific Terms & Conditions and the written admission offer. Those documents address admission, application fees, tuition, payment deadlines, cancellation, illness/injury, insurance, safeguarding, minors, programme changes, force majeure, media, liability and other participation matters.

Application fees

An application fee is separate from tuition and does not guarantee admission. The amount, currency and refund rule are stated in the applicable course terms. Any wording that an application fee is “non-refundable” is always subject to mandatory consumer law.

Course withdrawal and date-specific services

In-person dance courses are services connected with leisure/educational activity supplied for a defined date or period. Some consumer-law systems, including EU rules in certain circumstances, exclude date-specific leisure services from the general distance-contract cooling-off right. The applicable course terms therefore govern voluntary cancellation, while mandatory rights remain unaffected.

Travel, accommodation and third-party costs

Unless ART of expressly sells or confirms a particular travel or accommodation service, participants arrange those services independently. Cancellation of or changes to an ART of programme do not automatically make ART of responsible for independently booked flights, hotels, visas, insurance or other third-party costs where liability can lawfully be excluded.

08 · Contract terms

Cancellations, Withdrawals & Refunds

Specific terms apply to each ART of service

ART of provides different types of services and products, including ballet intensives and other in-person programmes, Membership, Video Library access and physical Shop products. Cancellation, withdrawal, credit, return and refund rights therefore depend on the specific contract.

The terms presented for the relevant course, Membership plan, Video Library purchase or Shop order, together with any written offer or order confirmation, form part of that contract. This Global Legal page does not create an additional voluntary cancellation, return or refund right unless ART of expressly states otherwise. Mandatory rights that cannot legally be excluded remain unaffected.

Courses, applications and confirmed places

Applications and participation in ART of ballet intensives, courses, workshops and other in-person programmes are governed by the current course-specific Terms & Conditions and the written admission offer for the relevant edition.

The application fee is separate from tuition and is non-refundable except where the applicable course terms, a written ART of arrangement or mandatory law requires otherwise.

Once a place has been confirmed, participant withdrawal, cancellation charges, credits and refunds are governed by the applicable course Terms & Conditions and written admission offer. Withdrawal must be communicated to ART of in writing. Non-attendance, late arrival, early departure, illness or injury, travel disruption, visa or entry problems and other circumstances affecting the participant do not automatically create a right to a refund, credit, transfer or replacement classes.

Where ART of cancels an entire programme and no reasonable replacement or rescheduled option is provided, the treatment of tuition paid for the cancelled service follows the applicable course terms and mandatory law.

Membership

ART of Membership is a fixed-term benefit programme. Cancellation and refund rights are governed by the Membership Terms and the information presented at purchase. Activation of Membership does not guarantee admission to an ART of course and does not create a separate right to a course refund.

This Global Legal page does not grant a voluntary cooling-off or early-cancellation right for Membership beyond any right expressly stated in the Membership purchase terms or required by mandatory law.

Video Library

Video Library purchases provide personal access for the access period selected at purchase. Cancellation and refund rights are governed by the Video Library Terms, the purchase information shown at checkout and mandatory law.

Where applicable law requires specific consent or acknowledgement before immediate digital access begins, ART of may request that consent as part of the purchase process. Nothing on this Global Legal page creates an additional voluntary refund or withdrawal right for digital access.

Shop products

Returns, cancellations and refunds for T-shirts, books and other physical Shop products are governed by the Shop Terms and the information presented with the relevant order. Rights relating to defective, damaged, incorrect or otherwise non-conforming goods remain unaffected where provided by mandatory law.

A voluntary return right applies only where ART of expressly offers one for the relevant product or order.

How to contact ART of

A cancellation, withdrawal or refund request must identify the customer or participant and the relevant application, admission, Membership, Video Library or Shop order reference where available. Requests may be sent to contact@art-of.net, unless the relevant course offer or service provides a specific ART of contact address.

Submitting a request does not by itself establish a right to a refund or cancellation. ART of will assess the request under the applicable specific terms, written agreement and mandatory law.

10 · Final provisions

Law, Complaints & Changes

Complaints and support

Questions about applications, Membership, Video Library access, Shop orders, payments, privacy or another ART of service should be sent promptly to contact@art-of.net with the relevant reference number where available. ART of should be given a reasonable opportunity to investigate and respond.

Applicable law

To the extent legally permitted, contracts with Klymyuk, ART of are governed by Swiss law. This choice does not deprive a consumer of mandatory protections that apply under the law of the consumer's habitual residence or another law that cannot validly be excluded.

Jurisdiction

To the extent legally permitted, disputes are subject to the competent courts in Zurich, Switzerland. Mandatory consumer-jurisdiction rules remain unaffected.

Severability

If a provision of this page is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. An invalid provision is not replaced by wording that deprives a consumer of a non-waivable right.

Changes and versioning

ART of may update this global Legal & Privacy page when services, technology, providers or law change. The current revision date is shown at the top of the page. Material contractual changes will not be applied retroactively to a customer's disadvantage where prohibited by law.

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